Networking
VoIPWill DECT Devices Work In A Call Center? Yes, With Limits
DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and when to use it.
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Image: Pexels/Yan Krukau Networking
VoIP6 Ways to Automate Key Elements of a Call Center Workflow
Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save time and reduce human error.
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Image: Pexels/Tima Miroshnichenko Networking
VoIP5 Key Call Center Software Features + How to Judge Them
There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know.
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Image: Notion.so CXO
Software8 Easy Content Calendar Templates You Can Use for Free
Discover the top beginner-friendly content calendar templates for monday.com, ClickUp, Asana, Airtable, Google Sheets, and more.
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Image: Pexels/Skylar Kang Networking
VoIPHow to Enforce IVR Authentication Without Annoying Callers
It’s not easy to balance strong IVR authentication with the ease of access today’s customers expect. Here’s how you thread the needle.
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Image: Pexels/chepté cormani Networking
VoIPDirect Inward Dialing Guarantees Callers Reach You Faster
Learn how Direct Inward Dialing can be used with a cloud phone system to create efficiencies and cost savings.
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You can use this ClickUp template to plan and manage all of your campaigns simultaneously. Image: clickup.com CXO
Software7 Free Marketing Campaign Templates Worth Your Time
Download the best free marketing campaign templates and spreadsheets for monday.com, ClickUp, Asana, Notion, Confluence, Excel, and more.
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Image: Pexels/Andrea Piacquadio Networking
VoIPYes, You Can Trace a VoIP Call – Here’s How It Works
You deserve to know who's calling. Learn how to trace a VoIP call on your own, and involve law enforcement if that’s what it takes.
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Image: Pexels/Sora Shimazaki Networking
VoIP6 Advantages of Using a Fixed VoIP Number (+ 4 Drawbacks)
Fixed VoIP numbers aren’t as cheap as non-fixed lines, but for some companies, the benefits massively outweigh the extra cost and complexity.
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Image: Pexels/Anna Shvets Networking
VoIP5 Scenarios Where Non-Fixed VoIP Is Better than a Static Number
Non-fixed VoIP is cheaper than a fixed line — and in these five situations, fixed-VoIP performs better, too.