CXO
VoIP7 Causes of Call Center Burnout Any Employer Can Address
Learn practical steps for recognizing and responding to call center burnout — before it’s too late.
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CXO
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Image: AMD CXO
HardwareAMD Reveals Fleet of Chips for Heavy AI Workloads
From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA down the leaderboard of heavy-duty AI processors.
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Image: TechRepublic CXO
SecurityFirefox Update Patches Exploited Vulnerability
Investigation of the use-after-free flaw is ongoing, but organizations and individual users can update Firefox now for a fix.
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Image: Pexels/Mikhail Nilov CXO
VoIPThe Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
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Image: Pexels/Yan Krukau CXO
Software8 Simple Call Center Best Practices That Require $0 Spend
Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.
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Image: Pexels/MART PRODUCTION CXO
VoIPHow to Detect Call Avoidance Without Micromanaging
Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on.
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Image: ArtemisDiana/Adobe Stock CXO
AustraliaCybersecurity Awareness Lags as Global Workforce Engages in Risky AI Practices
Errant cybersecurity behaviours are particularly prevalent in Australia, a new report finds.
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Take complex marketing campaigns and simplify them into smaller subtasks with work breakdown structure. Image: Clickup.com CXO
Software11 Marketing Budget Templates That Cost Nothing
Discover the best free marketing budget templates for Smartsheet, monday.com, ClickUp, Google Sheets, and Excel.
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Image: Visual Generation/Adobe Stock CXO
AustraliaDovetail CEO Advocates for a Balanced Approach to AI Innovation, Regulation
Enterprises are demanding “human in the loop” safeguards due to a lack of trust in AI.
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Image: Pexels/Kampus Production CXO
VoIPAn Outbound Dialer Will Help You Win the Numbers Game
Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies.
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Image: Pexels/cottonbro studio CXO
VoIPIVR Pricing Is Erratic, But it Can Work in Your Favor
IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.
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monday.com's editorial calendar template doubles as a project management tool. Image: monday.com CXO
Software7 Free Editorial Calendar Templates You Can Use Right Now
Check out the best editorial calendar templates for monday.com, Notion, Airtable, ClickUp, Airtable, and more.
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Image: Envato Elements CXO
SecuritySetting Up Your Network Security? Avoid These 4 Mistakes
Learn how to execute the fundamentals, harden your defenses, and protect your business's network security with no high-tech software.
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Start streamlining SEO projects with ClickUp's free template. Image: Clickup.com CXO
SoftwareTop 10 SEO Project Management Templates (Free & Paid)
Discover the best SEO project management templates and systems for content, audits, technical tasks, projects, and competitor analysis.
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Image: Pexels/ Tima Miroshnichenko CXO
VoIPAre Ghost Calls a Problem? Yes, if They Don’t Stop
Ghost calls are an annoying indicator of a potential security issue. Learn why they happen, when you should worry, and how to stop them.